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Accounting
This is a team of experienced accountants who are in charge of tracking and accounting for cash payments by customers for goods sold and services rendered. The accounting department also sends friendly reminders to ensure that customers pay up their invoices when due.
Administrative Department
A group of administrative individuals that provides administrative and technical support in the areas of human resources (HR), budgetary, strategic planning, legal affairs, calls for tenders, facilities and security.
Customer Support
This team's cornerstones are empathy, trust, and client love. They're committed to giving our customers world-class service so they can focus on building their businesses. A position as a customer service representative can be a perfect match for you if you enjoy guiding folks.
Marketing
A team of exceptionally creative and analytical individuals who work at the forefront of British D'sire's expansion and contribute to bringing British D’sire on a more global level.
HR
A group of dedicated workers entrusted with establishing and maintaining a healthy and productive workplace. They serve as a link between an organisation's management and its employees
Sales
Join us if you are passionate about developing ties with independent entrepreneurs. A successful salesperson aids in the identification of a customer's specific needs and ensures that those needs are addressed.
Design
British D'sire's adventures are created by a team of product, analytics, brand, and content designers. They act like a quality program within many fields of the organisation to achieve uniform internal branding.
If you want to excel in designing join us ASAP!
If you want to excel in designing join us ASAP!
Information Technology
The minds behind the products and systems that our clients utilise on a daily basis. This group assists in the creation and maintenance of operational applications, as well as the development, security, and storage of the organization's electronic data.
Business Operations
British D’sire’s success is fueled by a team of data-driven, practically motivated problem solvers who collaborate across departments and enable smooth cooperation.
NO OPEN ROLES
Corporate
The Corporate Team works with our leaders and executives to ensure that British D'sire runs efficiently, creating an environment where we can all accomplish our excellent efforts. This department serves as a coordinating body, devising and implementing strategies that meet the aims of various departments while also advancing the company's general objectives.
NO OPEN ROLES
Role : ACCOUNTANT
PRE-REQUISITES
➤ Qualification: Graduate degree in Finance, Accounting, Economics or equivalent
➤ Experience: Min 2+ years’ experience in Accounts and Finance
➤ Languages: English (Mandatory)
EXPECTED COMPETENCIES
➤ To maintain a positive attitude at work, try to concentrate on the aspects of your job that you enjoy, push yourself to do more.
➤ Be self-motivated and have a natural inclination to complete your work and do it effectively.
➤ The ability to complete tasks without being prompted, reminded, or managed, i.e. the ability to indicate self-management.
➤ Finance Management
➤ Deadline-oriented
➤ Computer skills
➤ Communication Skills
➤ Multi-Tasking Skills
➤ Analytical ability
➤ Time Management
➤ Decision-making
➤ Negotiation Skills
➤ Problem-solving skills
➤ Interpersonal skills
➤ Detail-oriented
➤ Accounting Software Knowledge
JOB DESCRIPTION
1. Accounting
➤ Plan, implement and oversee overall accounting strategy
➤ Monitor and analyze accounting data
➤ Negotiate contracts and close agreements to maximize profits
➤ Supplier bills checking & filing (paid/ unpaid file)
➤ Prepare for payments by verifying documentation
➤ Maintain and update all accounting data in accounting software
➤ Forecast and track key accounting metrics (e.g. quarterly sales results and annual forecasts)
➤ Follow Accounting SOPs & MIS
2. Banking, Taxation and Payments
➤ Coordinate with banks for any banking services, loan facility, accounting queries or banking issues
➤ Bank statement reconciliation
➤ Statutory payments and tax return filing before due dates
➤ Tax reconciliation (in case of any discrepancy, contact supplier immediately)
➤ Timely disbursement of salary
➤ Timely payment of Vendors
➤ Timely payment of all recurring expenses
➤ Cash flow management
3. Record Keeping (Hard copy & Soft Copy)
➤ Record keeping of
● All Invoices
● Monthly Sales Tax
● Income Tax Returns
● Monthly bank statements of all accounts
● Petty cash expenses
● Business expenses (one-time & recurring)
● Financial documents (Balance sheet, profit & loss statement)
➤ Review of accounting reports and status (as per statutory compliances)
4. Financial Management
➤ Analyze financial data and create financial reports or statements for management, stakeholders, and external parties, such as banks, vendors, etc.
➤ Plan, implement and oversee overall finance budgeting
➤ Maintain updated, accurate and complete financial records
➤ Maintain financial accounts across all countries of operations (along with respective county’s advisors)
➤ Manage and maintain the budget, income, expenditure, and cash flow of the company
➤ Conduct a financial audit of the company and prepare Audit report
➤ Secure financial information by keeping database backups
➤ Monitor financial details to ensure legal & statutory compliances are met
➤ Help management make financial decisions
5. Cross-functional activities
➤ Work closely with Senior Management to ensure budgeting and cash flows are maintained as planned. Any deviation to be reported immediately
Note: Above job description is subject to change as per management’s discretion
Role : ADMIN ASSISTANT
PRE-REQUISITES
➤ Qualification: Bachelor’s degree
➤ Experience: Min 2+ years’ experience in Administration and MIS
➤ Languages: English (Mandatory)
EXPECTED COMPETENCIES
➤ To maintain a positive attitude at work, try to concentrate on the aspects of your job that you enjoy, push yourself to do more.
➤ Be self-motivated and have a natural inclination to complete your work and do it effectively.
➤ The ability to complete tasks without being prompted, reminded, or managed, i.e. the ability to indicate self-management.
➤ Time Management
➤ Problem-solving skills
➤ Communication Skills
➤ Interpersonal skills
➤ Multi-Tasking Skills
➤ Computer skills
➤ Listening skills
➤ Detail-oriented
➤ Presentation skills
➤ Documentation skills
➤ MS Office (PPT, Excel, Word)
➤ Follow-up management skills
➤ Analytical skills
➤ MIS Reporting Skills
JOB DESCRIPTION
1.General Administration
➤ Distribute notices, reports, policies to internal employees and external vendors
➤ Manage petty cash for office expenses and maintain the records of expenses
➤ Organize travel and accommodation for staff
➤ Coordinate and follow up for visa formalities and other government formalities
➤ Organize, arrange, and coordinate meetings of top-level management with external vendors
➤ Write business emails, invitations, thank you notes, appointment confirmations, travel plans, etc.
➤ Manage phone calls and correspondence (e-mail, letters, packages etc.)
➤ Maintain electronic and physical filing of documents
➤ Perform other administrative duties when needed
2. Office Administration
➤ Supervise housekeeping staff activities at office
➤ Provide administrative support to the staff and resolve administrative problems
➤ Overseeing the maintenance of office facilities and equipment
➤ Tie-up with security systems, hardware & networking agencies, various vendors for AMC at Head Office
➤ Follow-up with respective agencies for repairs and maintenance and ensure issues are solved
➤ Conduct regular backups of CCTV footage and server data to maintain data security
➤ Keep a stock of office supplies and place orders when required (e.g., Stationery, housekeeping material, consumables, etc.)
3. Management Information System (MIS)
➤ Perform data analysis for generating reports on a periodic basis
➤ Collect data from different departments
➤ Consolidate and maintain data/reports received from various departments and prepare an audit report
➤ Prepare reports using software, excel, word etc.
➤ Generate and distribute management reports in an accurate and timely manner
4. Cross-functional activities
➤ Coordinate with team members across all functions regarding report submission, track work progress status, coordination on behalf of management, etc.
➤ Work closely and assist HR Manager, Accountant & E-commerce Manager for MIS & admin related operations
➤ Submit daily, weekly, monthly admin related reports to the following as per the activities
● Inventory & e-commerce operations related activities to “E-commerce Operations Head”
● Accounting related activities to “Accountant”
● HR & Office Administration related activities to “HR $ Admin Manager”
● General MIS Reporting and task follow-ups to Middle & Top-Level Management
Note: Above job description is subject to change as per management’s discretion
Role : BRANDING COMMUNICATIONS MANAGER
PRE-REQUISITES
➤ Qualification: Bachelor’s degree in Marketing, Advertising, Communication or other related fields.
➤ Experience: Overall 4+ years’ experience in Content & Communications
➤ Languages: English (Mandatory)
EXPECTED COMPETENCIES
➤ To maintain a positive attitude at work, try to concentrate on the aspects of your job that you enjoy, push yourself to do more.
➤ Be self-motivated and have a natural inclination to complete your work and do it effectively.
➤ The ability to complete tasks without being prompted, reminded, or managed, i.e. the ability to indicate self-management.
➤ Presentation skills
➤ Content Development skills
➤ Strong awareness of design
➤ Creative and Innovative thinker
➤ Up to date with the latest UI trends, techniques, and technologies
➤ Strong verbal and written communication skills
➤ Fluency in English
JOB DESCRIPTION
1. Brand Communication
➤ Continually work towards developing a strong brand name and image.
➤ Responsible for creating and implementing a long-term communication strategy
➤ Development of an effective content & communication strategy based on the brand strengths, marketing objectives and consumer realities
➤ Develop a global brand communication strategy
2. Customer Experience Enhancement
➤ Work proactively and bring new ideas to constantly improve the shopping experience based on customer behaviour, latest market trends and competitor study.
➤ Must have an in-depth understanding of E-Commerce Marketplace, our competitors and our target groups. Not only gauge their online user experience trends but also understand their lifestyle trends, demographics, and behaviour.
➤ To send monthly updated reports on competitors and target groups to COO.
➤ Ability to solve problems creatively and effectively
➤ Understand our fast movers and slow movers with the help of the E-commerce team. Design merchandising strategies for vendors accordingly
➤ Introduce innovative ideas to improvise customer experience on our e-store/ mobile app
➤ Collect, study & analyze customer feedback related to the design, browsing experience, etc
➤ Personally, call the customers who have any negative feedback related to the website to understand their suggestions & work on it
3. Website Alignment to Brand Positioning
➤ Our website is the face of the brand, thus ensuring that our web-store functionalities are working up to the mark.
➤ Responsible for the systematic placing of all elements on the website for a great shopping experience. i.e., product categories, product images, offers, new collections, policies, membership schemes, etc.
➤ Conduct web review and analysis and take appropriate actions to improvise the web page and user journey
➤ Brainstorm the e-store design ideas, content etc. with senior management
➤ Coordinate for product image editing and creative editing, as required
➤ In case of any new updates on the webstore, conduct “User Acceptance Testing” (UAT) and give feedback for improvisation to the development team (IT team)
➤ Make sure any functionality errors related to the webstore are communicated to the IT team.
➤ Make sure that the final concept and web-store designs are always in line with the brand image and brand positioning
4. Cross-functional activities
➤ Closely work with teams to ensure successful New Product/ Collection Launch
➤ Areas where there shall be a direct involvement along with colleagues/ team members:
● New category launch,
● New offer/ festive launch
● Product/ Offers positioning on webstore,
➤ Collaborate with eCommerce category managers while selecting the products for marketing campaigns and promotional offers
Note: Above job description is subject to change as per management’s discretion
Role : CEO
PRE-REQUISITES
➤ Qualification: Bachelor’s degree or master's degree in a relevant discipline or MBA
➤ Experience: 15+ years of the overall experience. At least 2 years of experience at CEO or similar profiles. At least 4+ years in marketplace or E-commerce business
➤ Languages: English
EXPECTED COMPETENCIES
➤ To maintain a positive attitude at work, try to concentrate on the aspects of your job that you enjoy, push yourself to do more.
➤ Be self-motivated and have a natural inclination to complete your work and do it effectively.
➤ The ability to complete tasks without being prompted, reminded, or managed, i.e. the ability to indicate self-management.
➤ Language fluency
➤ Corporate Governance skills
➤ Management Skills
➤ Leadership Skills
➤ Market Knowledge
➤ Proactive approach
➤ Written and verbal communication skills
➤ Problem Solving Skills
➤ Self-Motivated
➤ Logical Reasoning Skills
➤ presentation skills
➤ Decision-Making skills
➤ Positive attitude
➤ Innovative Thinking
➤ Organizational skills
➤ Interpersonal Skills
➤ Goal–Oriented
➤ Flexibility
➤ Root Cause Analysis
➤ Problem-Solving skills
➤ Mentoring and coaching skills
➤ People Management Skills
➤ Public Speaking Skill
JOB DESCRIPTION
1. Management
➤ Develop a growth strategy focused on financial gain
➤ Management of the company’s physical and financial resources
➤ Build long-term relationships with new and existing customers
➤ Decide the company’s financial route, objectives, and outcomes
➤ Set a cultural tone that draws and helps retain star employees
2. Strategic Role
➤ Develop high-quality business strategies and plans ensuring their alignment with short-term and long-term objectives
➤ Make high-quality investing decisions to advance the business and increase profits
➤ Review financial and non-financial reports to devise solutions or improvements
➤ Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
➤ Maintain a deep knowledge of the markets and industry of the company
➤ Develop and implement operational policies and a strategic plan
3. Leadership/Supervisory Role
➤ To be the executive in charge of the Business Development Department
➤ Provide inspired leadership company-wide
➤ Make high-level decisions about policy and strategy
➤ Create an environment that promotes great performance and positive morale
➤ Oversee the complete operation of an organization in accordance with the direction established in the strategic plans
➤ Evaluate the success of the organization in reaching its goals
4. Cross-functional activities
➤ Identify and address problems and opportunities for the compan
➤ Work closely with the human resource department to ensure great hiring
➤ Work with the Department Heads to determine values and mission, and plan for short- and long-term goals
Note: Above job description is subject to change as per management’s discretion
Role : CLUSTER MANAGER
PRE-REQUISITES
➤ Qualification: Graduate in any specialization
➤ Experience: 3 years’ experience as a Sales Representative
➤ Languages: Proficiency in English, any other language is appreciated.
EXPECTED COMPETENCIES
➤ To maintain a positive attitude at work, try to concentrate on the aspects of your job that you enjoy, push yourself to do more.
➤ Be self-motivated and have a natural inclination to complete your work and do it effectively.
➤ The ability to complete tasks without being prompted, reminded, or managed, i.e. the ability to indicate self-management.
➤ Excellent communication and people skills
➤ Convincing skills
➤ Microsoft office
➤ Negotiation skills
➤ Proactive approach
➤ Communication skills
➤ Decision-Making skills
➤ Planning & Organization
➤ Knowledge of geographical area and traffic
➤ Positive attitude
JOB DESCRIPTION
1. Core Responsibilities
➤ Create prospect and qualify new sales leads
➤ Schedule meetings and presentations with prospect sales leads
➤ Track all sales activities in the company CRM system and keep current sales activities recorded
➤ Explain all company benefits and advantages to existing/potential vendors to ensure a smooth onboarding and maintain good relationships with vendors.
➤ Help customer care team in reaching out to more customer leads through various processes including cold calling, if required.
➤ Expedite the resolution of vendor problems and complaints to maximize satisfaction
➤ Achieve agreed upon sales targets and outcomes within schedule
➤ Coordinate sales effort with team members and other departments
➤ Analyze the territory/market’s potential, track sales and status reports
➤ Continuously improve through feedback
➤ Create and deliver presentations tailored to the vendor’s need
➤ Provide historical records by maintaining records on area wise sales and onboarded vendors.
➤ Contribute to team effort by accomplishing required results as needed.
2. Other Areas:
➤ Perform QC on the products sent by the vendors as per the checklist parameters
➤ Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
➤ Recommend changes in vendors and policy by evaluating information collected from competitors and within the company
Note: Above job description is subject to change as per management’s discretion
Role : CONTENT WRITER (E-COMMERCE)
PRE-REQUISITES
➤ Qualification: Bachelor’s degree in Communication, Marketing, Journalism, Arts
➤ Experience: 0-2 years’ experience in Content Writing
➤ Languages: Proficiency in English
EXPECTED COMPETENCIES
➤ To maintain a positive attitude at work, try to concentrate on the aspects of your job that you enjoy, push yourself to do more.
➤ Be self-motivated and have a natural inclination to complete your work and do it effectively.
➤ The ability to complete tasks without being prompted, reminded, or managed, i.e. the ability to indicate self-management.
➤ Content Writing Skills
➤ Editing Skills
➤ Search Engine Optimization Skills
➤ Content research Skill
➤ Knowledge of Marketplace
➤ Communication Skills
➤ Adaptability
➤ Linguistic Accuracy in English.
➤ Creativity
➤ Detail-oriented
➤ Deadline-oriented
➤ MS-Office Skills
JOB DESCRIPTION
1. Content Research
➤ Conduct in-depth research on industry-related topics in order to develop original content
➤ Research industry-related topics by combining web sources, interviews and studies
➤ Conduct keyword research and apply SEO best practices to increase traffic to the company website
2. Content Writing
➤ Create content for the company website and any other communication with stakeholders
➤ Proof-reading content for errors and inconsistencies
➤ Edit and polish content produced by other team members to improve readability
➤ Create compelling headlines and body copy that will capture the attention of the target audience
➤ Create content pieces that appeal to our audiences, attract customers and boost our brand awareness
➤ Assure all-around consistency for textual styles, pictures, fonts and tones in the content
➤ Assist the Ecommerce Team in developing content for websites.
➤ Monitor the performance of Content, make required changes and provide reports to management
3. Cross-Functional Activities
➤ Coordinate with Website Development and Digital Marketing team to ensure successful upload of contents on digital platforms as approved by the seniors (eCommerce executives & eCommerce operations head)
➤ Work with Graphic Designer to develop illustrations for content/ articles
Note: Above job description is subject to change as per management’s discretion
Role : CONTENT WRITER
PRE-REQUISITES
➤ Qualification: Bachelor’s degree in Communication, Journalism, Marketing
➤ Experience: 2-3 years’ experience in Content Writing
➤ Languages: English (Mandatory)
EXPECTED COMPETENCIES
➤ To maintain a positive attitude at work, try to concentrate on the aspects of your job that you enjoy, push yourself to do more.
➤ Be self-motivated and have a natural inclination to complete your work and do it effectively.
➤ The ability to complete tasks without being prompted, reminded, or managed, i.e. the ability to indicate self-management.
➤ Content Writing Skills
➤ Editing Skills
➤ Search Engine Optimization Skills
➤ Research Skill
➤ Knowledge of the Fashion Industry
➤ Communication Skills
➤ Adaptability
➤ Linguistics Accuracy in English
➤ Writing Skills
➤ Originality
➤ Detail-oriented
➤ Deadline-oriented
➤ MS-Office Skills
JOB DESCRIPTION
1. Content Research
➤ Conduct in-depth research on industry-related topics in order to develop original content
➤ Research industry-related topics by combining web sources, interviews and studies
➤ Conduct keyword research and apply SEO best practices to increase traffic to the company website
➤ Research & develop content on trending topics in our target regions related to Industry
2. Content Writing
➤ Create content for blogs, articles, press releases, product descriptions, social media, company website and any other communication with stakeholders
➤ Proof-reading content for errors and inconsistencies
➤ Edit and polish content produced by other team members to improve readability
➤ Create compelling headlines and body copy that will capture the attention of the target audience
➤ Create content pieces that appeal to our audiences, attract customers and boost our brand awareness
➤ Assure all-around consistency for textual styles, pictures, fonts and tones in the content
3. Team Management
➤ Work with the marketing team in developing content for advertising campaigns
➤ Coordinate with Content Writing Agencies/ Freelancers where ever required to assign, review & give feedback on work assigned
4. Cross-Functional activities
➤ Coordinate with the Marketing team to ensure successful upload of content on digital platforms
➤ Work with Graphic Designer to develop illustrations for content/ articles/ press release
Note: Above job description is subject to change as per management’s discretion
Role : COO
PRE-REQUISITES
➤ Qualification: Master’s degree in Operations management or equivalent
➤ Experience: Min 10+ years’ experience at managerial profiles, minimum 4 years as a head of a marketplace or an e-commerce company
➤ Languages: English (Mandatory)
EXPECTED COMPETENCIES
➤ To maintain a positive attitude at work, try to concentrate on the aspects of your job that you enjoy, push yourself to do more.
➤ Be self-motivated and have a natural inclination to complete your work and do it effectively.
➤ The ability to complete tasks without being prompted, reminded, or managed, i.e. the ability to indicate self-management.
➤ Team Building
➤ Proactive approach
➤ Written and verbal communication skills
➤ Flexibility
➤ Root Cause Analysis
➤ E-commerce Operations
➤ Spreadsheet preparation and tracking skills
➤ Presentation skills
➤ Decision-Making skills
➤ Positive attitude
➤ Problem-Solving skills
➤ Risk Mitigation
➤ Time Management
➤ Costing
➤ Innovative Thinking
➤ Organizational skills
➤ Ability to plan follows up
JOB DESCRIPTION
1. Strategy Formulation
➤ Oversee all daily operations & participate in organizational and strategic planning
➤ Identify strengths/weaknesses/areas of improvement; ensure action plans are in place
➤ Collaborate with other senior management to formulate a strategy
➤ Report on operational performance and suggest improvements
➤ Collaborate with sales head & eCommerce operations head to create a strategy for new vendor onboarding
2. Operations
➤ Monitor Website & Logistics operations and issues
➤ Involve in issues and fix it with the help of respective department
➤ Timely updates from Ecommerce Manager - Ecommerce operations, Software, Website, Marketing, customer reviews, feedback and complaints etc.
➤ Resolve all conflicts and manage timeline
➤ Drive employee/team satisfaction through team engagement and team bonding
➤ Ensure timely feedback, guidance, and suggestions to the top management
➤ Risk mitigation on a project kick-off and ensure that risk is eliminated with proper actions
➤ Conduct audits for Senior Positions & review audit reports
➤ Ensure SOP implementation in all operational processes
3. Compliance
➤ Monitor new vendor onboarding procurement, resource scheduling and allocation
➤ Control and improve the internal processes and adhere to due compliances
➤ Develop and drive effective quality policies
➤ Ensure regulatory compliance
➤ Ensure compliance with local and international laws
4. IT Systems
➤ Oversee implementation of IT systems
➤ Oversee the implementation of technology solutions throughout the organization
5. Accounts Team
➤ Review overall accounting and financial strategies
➤ Approval of Quotations, agreements, expenses, and payments
➤ Review of software entries, reports, statements, and payment approvals
➤ Review financial budgets, data, and Reports
6. Human Resource and Admin Team
➤ Monitor HR Operations – onboarding, maintaining employee’s record, complaints management, employees following HR polices, etc.
➤ Monitor administration activities – Office stocks, assets, record keeping etc.
7. Marketing and Sales
➤ Audit of digital media channels including website, email, social media and advertising collateral to drive sales optimization and brand awareness
➤ Plan and Audit with the team – marketing budget, marketing strategies, marketing calendar etc
➤ Monitor and analyze the effectiveness of marketing content
➤ Develop strategies to achieve revenue targets
➤ Define KPIs for every paid and organic marketing campaign. Monitor and evaluate the metrics which can help analyze the achievement of these defined KPIs.
➤ Review performance mapping of the agencies & freelancers
8. Other Team
➤ Review teamwork updates and ensure deadlines are met
➤ Ensure team’s involvement in all phases of the process and expected outcome is achieved
➤ Delegate work and support team in day-to-day activities as required
Note: Above job description is subject to change as per management’s discretion
Role : CUSTOMER CARE EXECUTIVE
PRE-REQUISITES
➤ Qualification: Bachelors or equivalent
➤ Experience: Min 2+ years’ experience in Customer Service
➤ Languages: English (mandatory), any other language will be appreciated.
EXPECTED COMPETENCIES
➤ To maintain a positive attitude at work, try to concentrate on the aspects of your job that you enjoy, push yourself to do more.
➤ Be self-motivated and have a natural inclination to complete your work and do it effectively.
➤ The ability to complete tasks without being prompted, reminded, or managed, i.e. the ability to indicate self-management.
➤ Customer Service
➤ Communication Skills
➤ Interpersonal Skills
➤ Convincing skills
➤ Problem-solving Skills
➤ Decision Making Skills
➤ Documentation Skills
➤ Patience
➤ Computer Skills
➤ Listening Skills
➤ Detail-oriented
JOB DESCRIPTION
1. Customer Service
➤ Answer incoming calls from customers to answer inquiries, resolve complaints and provide information.
➤ Maintain a positive, empathetic and professional attitude toward customers at all times
➤ Communicate with customers through various channels i.e. emails, phone, website.
➤ Make use of positive language while talking with the customers
➤ Respond promptly to customer inquiries.
➤ Acknowledge and resolve customer complaints and ensure all customer complaints are resolved and no complaints should be kept open
➤ Keep updated knowledge about existing as well as new products so that no queries/complaints remain unresolved
➤ Keep records of customer interactions and transactions, recording details of inquiries, complaints, unresolved issue as well as actions taken.
➤ In case of unresolved complaint, coordinate with respective department or vendor for further investigation and follow-up until resolved
➤ In case of customer complaints, follow-up & ensure the complaint is resolved. In critical cases, escalate the complaint to the Customer Care manager.
➤ Ensure customer satisfaction and quality standard of customer service is maintained
➤ After resolving the issue, ask customers for feedback on products and services
➤ Follow the FAQs list (Frequently Asked Questions) and regularly update the FAQ’s list
➤ Follow the SOP’s defined
➤ Create analytics reports based upon customer feedback received, which will help management to understand the major concerns and areas for improvement
➤ Ensure customer satisfaction is achieved
2. Key Result Areas
➤ TAT Adherence on Complaint resolutions
➤ Customer satisfaction score as per agreed benchmark (End customer as well as vendor)
➤ Absolute count reduction in complaints
➤ % Complaint to number of customers
➤ Inbound - answer calls % (95%)
3. Cross-Function Activities:
➤ Coordinate with vendors for various queries related to customer returns, product availability, etc.
➤ Work closely with E-commerce Manager & Executives to resolve all customer & vendor conflicts
Note: Above job description is subject to change as per management’s discretion
Role : CUSTOMER CARE MANAGER
PRE-REQUISITES
➤ Qualification: Graduate in any specialization
➤ Experience: 5 years’ experience in Customer Service
➤ Languages: Proficiency in English, any other language is appreciated.
EXPECTED COMPETENCIES
➤ To maintain a positive attitude at work, try to concentrate on the aspects of your job that you enjoy, push yourself to do more.
➤ Be self-motivated and have a natural inclination to complete your work and do it effectively.
➤ The ability to complete tasks without being prompted, reminded, or managed, i.e. the ability to indicate self-management.
➤ Excellent communication and people skills
➤ Convincing skills
➤ Strong motivational skills
➤ Planning and organizational skills
➤ The ability to multi-task
➤ Proactive approach
➤ Communication skills
➤ Decision Making skills
➤ Positive attitude
JOB DESCRIPTION
1. Core Responsibilities
➤ Manage entire customer support operations and delivery
➤ Maintain a positive, empathetic and professional attitude toward customers always
➤ Ensure the customer care team communicates with customers through various channels.
➤ Increase in customer retention, brand pull and customer satisfaction
➤ Responsible for Customer Service Management
➤ Manage a team or unit of customer service executives
➤ Ensure the customer care team makes use of positive language while talking with the customers
➤ Acknowledge and resolve customer complaints and ensure all customer complaints are resolved and no complaints should be kept open
➤ Keep updated knowledge about existing as well as new products so that no queries/complaints remain unresolved
➤ Make sure that the customer care team keeps a record of customer interactions and transactions, recording details of inquiries, complaints, unresolved issues as well as actions taken.
➤ Ensure that the FAQs list (Frequently Asked Questions) Is followed and regularly updated
➤ Generate new leads for the sales team (cluster manager) by responding to incoming queries on various channels (directly through websites, social media, email etc.) and perform cold calling by using data provided by the Company.
➤ Ensure that the customer care executive coordinates with vendors to align meetings with the cluster manager
➤ Standardize Email responses to ensure accurate information is passed on to the customers
➤ Handle Level 2 requests and complaints
➤ Monitor accuracy of reports and ensure all the required reports are sent as per timelines
➤ Analyze relevant data to determine customer service outputs
➤ Identify and address training needs
➤ Coordinate and liaison with different departments and branches whenever required
➤ Ensure all the processes are followed, as laid down
➤ Improve customer service processes on an ongoing basis
➤ To ensure that the Customer Services function is adequately staffed and trained to deliver an efficient service to customers
2. Key Result Areas
➤ TAT Adherence on Complaint resolutions
➤ Customer satisfaction score as per agreed benchmark (End customer as well as a vendor)
➤ Absolute count reduction in complaints
➤ % Complaint to number of customers
➤ Inbound - answer calls % (95%)
3. Cross-Function Activities:
➤ Coordinate with vendors for various queries related to customer returns, product availability, etc.
➤ Work closely with E-commerce Manager & Executives to resolve all customer & vendor conflicts
Note: Above job description is subject to change as per management’s discretion
Role : DIGITAL MARKETING EXECUTIVE
PRE-REQUISITES
➤ Qualification: Bachelor’s degree in Commerce, Marketing, Advertising, Communication
➤ Experience: Overall 2+ years’ experience in Digital Marketing
➤ Languages: Proficient English
EXPECTED COMPETENCIES
➤ To maintain a positive attitude at work, try to concentrate on the aspects of your job that you enjoy, push yourself to do more.
➤ Be self-motivated and have a natural inclination to complete your work and do it effectively.
➤ The ability to complete tasks without being prompted, reminded, or managed, i.e. the ability to indicate self-management.
➤ Understanding of the digital marketing scenario of the UK
➤ Presentation skills
➤ Content Development skills
➤ Online Research
➤ Strong awareness of design
➤ Creative and Innovative thinker
➤ Up to date with the latest eCommerce trends, techniques, and technologies
➤ Strong verbal and written communication skills
➤ Fluency in English
JOB DESCRIPTION
Focus Area:
➤ Screening of content from both British D’sire team and vendor to make sure that the content is not offensive to any person or community in any manner possible before any content is to be uploaded on the website or other media forums.
➤ Manage all digital media channels including website, email, social media, and advertising collateral to drive sales optimization and brand awareness
➤ Get maximum ROI on budget spending and organic efforts
1. Brand Communication
➤ Continually work towards developing a strong brand name and image
➤ Responsible for creating and implementing a long-term communication strategy
➤ Development of an effective content & communication strategy based on the brand strengths, marketing objectives and consumer realities
➤ Develop a global brand communication strategy
2.Digital Marketing & Community Building
➤ Coordinate with Digital Marketing & Branding Agencies
➤ Devise SEO & SMM strategies for the brand in coordination with Digital Marketing Head
➤ Personally, implement organic strategies for community building & engagement
➤ Collaborate with Digital Marketing Head to create go-to-market strategies
➤ Coordinate and implement marketing plans and strategies
➤ Monitor digital marketing activities and notify the progress to senior management
➤ Devise strategies along with the Digital Marketing Head team to increase revenues
➤ Develop strategies to achieve revenue targets
➤ Monitor ads performance and take decisions best fit to the situation
3. Analytics:
➤ Define KPIs for every paid and organic marketing campaign. Monitor and evaluate the metrics which can help analyze the achievement of these defined KPIs.
➤ Analyze fast and slow-moving products. Focus on fast movers to drive sales, slow movers for liquidation. Focus on mid-movers to find new fast movers.
➤ Continually find ways to optimize ad spend to achieve the best combination of CPA and customer quality.
➤ Keep a close eye on monthly spending pacing and adjust where necessary.
➤ Monitor ads performance and take decisions best fit to the situation
➤ Submit data-driven reports to Top Level Management for performance evaluation of marketing efforts.
4. Content Strategy:
➤ Monitor and analyze the effectiveness of marketing content
➤ Collaborate with eCommerce on content related to pricing, margins, offers, etc.
➤ Work closely with content creators to design content for communicating the defined objective (eg: offers, discounts, product launch, etc.) to ensure brand guidelines are followed
➤ All content to be approved by digital marketing manager before posting on any channels
5. Cross-Functional Activities
➤ Work with the Ecommerce team to understand market trends
➤ Closely work with teams to ensure successful New Product/ Collection/ Brand Launch
➤ Areas where there shall be a direct involvement along with colleagues/ team members:
● New product/ category launch
● Product catalogue update
● New/ festive offer
● Product/ Offers positioning on e-store
Note: Above job description is subject to change as per management’s discretion
● Kindly refer to the latest hierarchy structure for reporting and internal communication
● The above job description is subject to change as per management’s discretion
Role : DIGITAL MARKETING HEAD
PRE-REQUISITES
➤ Qualification: Bachelor’s or Master’s degree in Marketing. Specialization in Digital Marketing is required
➤ Experience: 4+ years’ experience in Digital Marketing. Min 2+ years in Marketplace Management
➤ Languages: English (Mandatory)
EXPECTED COMPETENCIES
➤ To maintain a positive attitude at work, try to concentrate on the aspects of your job that you enjoy, push yourself to do more.
➤ Be self-motivated and have a natural inclination to complete your work and do it effectively.
➤ The ability to complete tasks without being prompted, reminded, or managed, i.e. the ability to indicate self-management.
➤ Understanding of the digital marketing scenario of the UK
➤ Social Media marketing
➤ Up-to-date with SEO tools and techniques
➤ Presentation skills
➤ Content Development understanding
➤ Knowledge of Web analytics tools
➤ Leadership
➤ Creative and Innovative thinker
➤ Strong with Follow-ups
➤ Decision-Making ability
➤ Strong verbal and written communication skills
➤ Multi-tasking
JOB DESCRIPTION
Focus Area:
➤ Lead and manage all digital media channels including website, email, social media, and advertising collateral to drive sales optimization and brand awareness
➤ Get maximum ROI on budget spending and organic efforts
➤ Generate sales and acquisition of vendors and end-users through digital marketing
1. Marketing Strategy
➤ Plan the Digital Marketing strategies and schemes in accordance with the Branding and communication head
➤ Plan the marketing calendar at regular intervals with the Branding and communication Head. Ensure that all marketing communications happens in accordance with the plan.
➤ Budget planning for all Paid Marketing activities
➤ Define the marketing objectives to be achieved, and devise strategies to achieve these objectives
➤ Study/ research on latest trends in Digital Marketing & suggest strategies best-fit to the brand
➤ Proactively test new channels and tactics.
2. Digital Marketing & Community Building
➤ Plan and execute digital marketing campaigns
➤ Work throughout the lifecycle of the entire marketing process
➤ Develop a test-and-learn process for improving digital campaigns to maximize customer engagement
➤ Coordinate with Digital Marketing & Branding Agencies
➤ Devise SEO & SMM strategies for the brand
➤ Implement organic strategies for community building & engagement
➤ Collaborate with the marketing team to create go-to-market strategies
➤ Coordinate and implement marketing plans and strategies
➤ Monitor digital marketing activities and notify the progress on implementation to senior management
➤ Devise strategies along with management & Digital Marketing executives to increase revenues
➤ Develop strategies to achieve revenue targets
➤ Suggestion, recommendations, and improvisation to the management regarding different digital marketing techniques
3. Analytics
➤ Define KPIs for every paid and organic marketing campaign. Monitor and evaluate the metrics which can help analyze the achievement of these defined KPIs.
➤ Analyze fast and slow moving products. Focus on fast movers to drive sales, slow movers for liquidation. Focus on mid-movers to find new fast movers.
➤ Continually find ways to optimize ad spending to achieve the best combination of CPA and customer quality.
➤ Keep a close eye on monthly spends pacing and adjust where necessary.
➤ Monitor ads performance and take decisions best fit to the situation
➤ Submit data-driven reports to Top Level Management for performance evaluation of marketing efforts
4. Content Strategy:
➤ Monitor and analyze the effectiveness of marketing content
➤ Work closely with Graphic designer & Content Manager in the strategy and development of posts/ campaigns for social media marketing
➤ Work closely with the creative team (graphic designer & content writer) to design content for communicating the offers, discounts to ensure brand guidelines are followed
5. Customer Experience Enhancement
➤ Work proactively and bring new ideas to constantly improve customer engagement based on customer behaviour, market latest trends and competitor study
➤ Must have an in-depth understanding of the marketplace, our competitors and our target groups not only gauge their online user experience trends but also understand their lifestyle trends, demographics, and behaviour
➤ Ability to solve problems creatively and effectively
➤ Understand our fast movers and slow movers and make digital marketing strategies accordingly
6. Coordination with Agencies
➤ Appoint and collaborate with different agencies & freelancers like creative agencies, content writers, advertising agencies, etc.
➤ Get things done from these agencies/ freelancers within deadlines and do regular review meetings
➤ Do performance mapping of the agencies & freelancers and report it to the management team
7. Cross-Functional Activities
➤ Work with the Ecommerce team to understand market trends
➤ Closely work with various teams to ensure successful New Product/ Collection/ Brand Launch/ Offer Launch
➤ Areas where there shall be a direct involvement along with colleagues/ team members:
● New product/ category launch,
● Product catalogue update,
● New offer/ festive launch,
● Product/ Offers positioning on e-store,
➤ Collaborate with Ecommerce team for selection of products for marketing campaigns and promotional offers
➤ Closely work with finance/ accounts team to ensure budgets are on-track
Note: Above job description is subject to change as per management’s discretion
Role : E-COMMERCE EXECUTIVE
PRE-REQUISITES
➤ Qualification: Bachelor's degree with a specialization in digital marketing or related field.
➤ Experience: Overall 4+ years’ experience in digital marketing or online marketing
➤ Languages: English
EXPECTED COMPETENCIES
➤ To maintain a positive attitude at work, try to concentrate on the aspects of your job that you enjoy, push yourself to do more.
➤ Be self-motivated and have a natural inclination to complete your work and do it effectively.
➤ The ability to complete tasks without being prompted, reminded, or managed, i.e. the ability to indicate self-management.
➤ E-commerce operations
➤ Delegation
➤ Communication skills
➤ Report analysis
➤ Organizational skills
➤ Team leader
➤ Executing sop
➤ Multi-tasking
➤ Supervisory skills
➤ Deadline oriented
➤ Problem solving
➤ MIS tools
JOB DESCRIPTION
1. E-Commerce Operations
➤ Collaborate with E-Commerce Operations Head and assist him to manage and direct all aspects of the eCommerce business, including strategizing, planning, developing, and executing content plans, overseeing the generation of promotional materials and campaigns, monitoring performance analytics, website traffic, and product performance, among other things
➤ Support to orchestrate all aspects of a strategic eCommerce plan to deliver a superior brand and shopping experience for all customers
➤ Regularly check the eCommerce website of the brand. Look into the overall user experience, coordinate with the reporting manager to incorporate smooth site navigation, content development, checkout funnel, and promotional campaigns
➤ Be a key component in developing the effective planning and execution of an eCommerce strategy, working cross-functionally with teams to ensure quality assurance and timely publishing of all web content
➤ Identify new areas of eCommerce opportunities beyond current brand offering
➤ Contribute significantly in achieving monthly sales target for e-commerce
➤ Product planning for festive seasons & special days.
➤ Sales forecasting, demand planning & inventory management
➤ Pricing & profitability analysis
➤ Identify potential market segments to grow online products' sale
2. Customer Care
➤ If faced with customer grievances: forward to the Customer care manager and ensure that it is resolved
➤ Ensure the quality standard of customer service is maintained for online customers
➤ Devise strategies to improvise customer experience for online customers
➤ Try to create Tie-ups with external partners for the business
➤ In case of any recurring customer complaints related to online services which is not getting resolved, escalate the issue
3. Accounts
➤ Ensure any customer complaints related to payment is communicated and resolved ASAP
4. Information Technology:
➤ Coordinate with the IT team to identify Operational risks & ways to mitigate them digitally
➤ Personally, call the customers who have any negative feedback related to the website to understand their suggestions & work on it
➤ Ensure website support is provided for vendors.
5. Sales & Category Management
➤ Build and maintain healthy relationships with vendors
➤ Update and maintain the required records properly. E.g. Price list, PO, etc.
➤ Closely monitor vendor performance and help vendors to increase their the sales,act as a vendor’s guide
➤ Monitor and control product costing, promotion offers, etc. as per sales trend
➤ Supervise current sales, analyze changing market trends & sales of the previous season to forecast future sales
➤ Study & analyze customer feedback & reasons for returns
➤ Personally, call the customers who have any negative feedback related to the product to understand their suggestions & give them appropriate respon
➤ Understand the reason of our slow movers
➤ Monitor all the sales records for forecasting future sales for every product, category, and plan further procurement (vendor onboarding) accordingly
➤ Perform Product Quality check in collaboration with the sales team before beginning the documentation process
6. Price Management & Profitability
➤ Regularly monitor and control product pricing
➤ Analyze the effect of product pricing on business profitability i.e. operating profits and take necessary actions accordingly
➤ Analyze competitors pricing, make comparison reports, and suggest corrective actions to the vendors
➤ Regularly update offers, promotions, etc. on the website, in coordination with website development team
➤ Getting the right vendor, at right time.
Note: Above job description is subject to change as per management’s discretion
Role : E-COMMERCE OPERATIONS HEAD
PRE-REQUISITES
➤ Qualification: Bachelor's degree with a specialization in digital marketing or related field.
➤ Experience: Overall 7+ years’ experience in digital marketing or online marketing
➤ Languages: English
EXPECTED COMPETENCIES
➤ To maintain a positive attitude at work, try to concentrate on the aspects of your job that you enjoy, push yourself to do more.
➤ Be self-motivated and have a natural inclination to complete your work and do it effectively.
➤ The ability to complete tasks without being prompted, reminded, or managed, i.e. the ability to indicate self-management.
➤ E-commerce operations
➤ Delegation
➤ Communication skills
➤ Report analysis
➤ Organizational skills
➤ Team leader
➤ Executing sop
➤ Multi-tasking
➤ Supervisory skills
➤ Deadline oriented
➤ Problem-solving
➤ MIS tools
JOB DESCRIPTION
1. E-commerce Operations
➤ Collaborating cross-functionally to manage and direct all aspects of the ecommerce business, including strategizing, planning, developing, and executing content plans, overseeing the generation of promotional materials and campaigns, monitoring performance analytics, website traffic, and product performance, among other things
➤ Orchestrate all aspects of a strategic ecommerce plan to deliver a superior brand and shopping experience for all customers
➤ Oversee the ecommerce website of the brand. Manage the overall user experience, coordinate with the IT and Marketing teams to incorporate smooth site navigation, content development, checkout funnel, and promotional campaigns
➤ Be a key component in developing the effective planning and execution of an eCommerce strategy, working cross-functionally with teams to ensure quality assurance and timely publishing of all web content
➤ Identify new areas of eCommerce opportunities beyond current brand offering
➤ Responsible for P&L of the E-Commerce business of the company
➤ Achieving monthly sales target for e-commerce
➤ Product planning for festive seasons.
➤ Sales forecasting, demand planning & ensuring we have the right number of products in good variety from various high performing vendors
➤ Evaluation of vendor performance and schemes to increase the engagement of high performing vendors
➤ Pricing & profitability analysis
➤ Identify potential market segments to grow online products' sale
2. Customer Care
➤ If faced with customer or vendor grievances forward to the Customer care manager and ensure that it is resolved
➤ Ensure the quality standard of customer service is maintained for online customers
➤ Devise strategies to improvise customer experience for online customers
➤ Try to create Tie-ups with relevant vendors for the business
➤ In case of any recurring customer complaints related to online services which is not getting resolved, escalate the issue
➤ In case of any recurring customer complaints related to any particular vendor give required feedbacks to vendor and discontinue British D’sire’s relationship with the vendor if required.
➤ Formulate policies in coordination with top management to reduce the complaint resolution TAT.
3. Accounts
➤ Ensure any customer complaints related to payment is communicated and resolved ASAP
➤ Ensure any vendor complaints related to payments are communicated and resolved
4. Cross-functional activities
➤ Coordinate with the IT team to identify Operational risks & ways to mitigate them digitally
➤ Personally, call the customers who have any negative feedback related to the website to understand their suggestions & work on it
➤ Ensure website support is provided for vendors.
5. Last-Mile Delivery
➤ Oversee courier partner performance in terms of last-mile delivery
➤ Ensure smooth and timely service to all customers.
➤ Resolve any issues faced by Vendors & Customers in last mile delivery.
➤ Take customer feedback from the customer service team to ensure customer satisfaction
➤ Oversee all records pertaining to last-mile delivery, ensuring that records are current and accurate
➤ Manage order drop and returns process
6. Brand Website Alignment to Brand Positioning
➤ Our website is the face of the brand, thus ensuring that our website functionalities are working up to the mark.
➤ Responsible for the systematic placing of all elements on the website for a great shopping experience i.e., product categories, product image, offers, new collections, policies, membership area, etc.
➤ Conduct web review and analysis and take appropriate actions to improvise the web page and user journey
➤ Brainstorm the website theme, design ideas, content etc. with senior management & IT team
➤ Coordinate for product image editing and creative editing, as required
➤ Make sure any functionality errors related to the website are communicated to the web development agency
Note: Above job description is subject to change as per management’s discretion
Role : GRAPHIC DESIGNER
PRE-REQUISITES
➤ Qualification: Degree/ Certificate course in Graphic Designing
➤ Experience: 2-3 years’ experience in Graphic Designing
➤ Languages: English (Mandatory)
EXPECTED COMPETENCIES
➤ To maintain a positive attitude at work, try to concentrate on the aspects of your job that you enjoy, push yourself to do more.
➤ Be self-motivated and have a natural inclination to complete your work and do it effectively.
➤ The ability to complete tasks without being prompted, reminded, or managed, i.e. the ability to indicate self-management.
➤ Graphic Designing
➤ Presentation skills
➤ Artistic ability
➤ Designing tools
➤ Communication Skills
➤ Computer skills
➤ Creativity
➤ Team Work
➤ Collaborative Skills
➤ Detail-oriented
➤ Deadline-oriented
JOB DESCRIPTION
1. Research and Planning
➤ Study and research on latest trends in graphic designing and branding
➤ Analyze the design from the customer’s perspective and examine how the developed design will be perceived by the customer
➤ Competitor’s analysis, to ensure we deliver more value in our graphics
➤ Plan theme, concept and design based on the given requirements
➤ Conceptualize visuals based on decided theme/ concept
➤ Think creatively to produce new ideas, designs and concepts
➤ Study feedback of customers and e-store visitors and suggest ways to improvise user experience on e-store
➤ Analyze the bounce rate and other key metrics and suggest creative ways to engage users on e-store
2. Designing
➤ Create Graphics, illustrations, designs, layouts, logos, creative, animations, etc. as per the theme/ requirements
➤ Develop creative designs for e-store, social media, advertisements, brochures, magazines, exhibitions, etc.
➤ Design web pages, brochures, books, magazine covers, annual reports, advertisements, and other communication materials.
➤ Design layout and artwork of the graphic elements on the e-store
➤ Prepare mockups and present them to the team before deciding on a final design/ concept.
➤ Review final designs for errors before printing or publishing them
➤ Ensure the final design is in adherence to brand identity and guidelines
3. Communication and coordination
➤ Meeting with the team to gain an understanding of the idea/ concept
➤ Work closely with Web Developer and E-commerce Manager in the process of developing designs for the e- store
➤ Creates and tests e-store pages. In case of any amendments, coordinate with web-development team/ agency until changes are incorporated
➤ Follow instructions of Web Developer and E-commerce Manager and Digital Marketing Head in making of UI design and creative
➤ Coordinate for product image editing and creative editing, as required
➤ Coordinating with external agencies, art services, web designers, marketing agencies and printers to get things done in time
4. Cross-Functional Activities
➤ Closely work with teams to ensure successful New Product/ Collection/Brand Launch
➤ Coordinate shoots for e-store display ads/ banners and reshoots
➤ Areas where there shall be a direct involvement along with colleagues/ team members:
● Photo-shoot
● New product/ category launch,
● Product catalogue update
● New offer launch
● Product/ Offers positioning on webstore
Note: Above job description is subject to change as per management’s discretion
Role : HEAD FINANCE OFFICER
PRE-REQUISITES
➤ Qualification: Master’s degree in Finance, Accounting or Economics
➤ Experience: 7+years’ proven work experience as a senior manager in Finance department
➤ Languages: English (Mandatory)
EXPECTED COMPETENCIES
➤ To maintain a positive attitude at work, try to concentrate on the aspects of your job that you enjoy, push yourself to do more.
➤ Be self-motivated and have a natural inclination to complete your work and do it effectively.
➤ The ability to complete tasks without being prompted, reminded, or managed, i.e. the ability to indicate self-management.
➤ Financial Reporting Knowledge
➤ Accounting Knowledge
➤ Journal & Ledger
➤ Financial Statements
➤ Supervisory Skills
➤ Excellent communication and people skills
➤ Convincing skills
➤ Strong motivational skills
➤ Planning and organizational skills
➤ The ability to multi-task
➤ Data management
➤ Organizational skills
➤ Time management
➤ Communication skills
➤ Decision-Making skills
➤ Positive attitude
JOB DESCRIPTION
1. Leadership/Supervisory Role
➤ Provide leadership to the finance department, oversee all activities therein
➤ Consistent evaluation of both short and long-term strategic financial objectives of the business
➤ Oversees the business’s transaction process systems and implement operational best practices across the finance department and the wider business
➤ Ensure that there is credibility in the finance department by providing accurate and timely analysis of budgets, forecasts, and financial trends for access by the entire business
➤ Ensure that there are effective internal controls in place and ensures compliance with generally accepted accounting principles as well as state legislation and regulations for financial accounting and tax reporting
➤ Build a culture of integrity and ethics across the business and sets standards that other departmental leaders can emulate across the business
➤ Lead the department in various financial analyses inclusive of profitability and cost analyses and direct recommendations back to the business
➤ Prepare and presents consumer reporting and KPIs for the business
➤ Act as a mentor to key finance department personnel, leading their training, encouraging their professional growth, and readying them for the succession of his functions in future
2. Financial Management
➤ Manage all processes relating to budgets and consolidation, financial forecasting, and reporting conducted across the business
➤ Build an open and collaborative culture across the finance department that ensures transparency and a free flow of information, leading to accurate financial recording and reporting
➤ Compile financial reports, conducts financial information analyses, and presents them to the business’s stakeholder as well as investors
➤ Directly engage in the preparation of a timely budget, financial forecast, and analysis, which is used to create the business’s overall strategic and operational objectives
3. Strategy
➤ Review, monitor and manage budgets
➤ Offer insights and counsel relating to growth, strategic planning, and financial leadership
➤ Develop financial and tax strategies as well as the management of budget processes and capital requests
➤ Development of performance measures that are in support of the business’s financial goals and the business’s overall strategic direction
➤ Manage the preparation of the company’s budget
Note: Above job description is subject to change as per management’s discretion
Role : HR MANAGER (Admin Assistant)
PRE-REQUISITES
➤ Qualification: Bachelor’s degree or master degree in Human Resource Management
➤ Experience: Min 05+ years’ experience as an HR preferably in E-commerce
➤ Languages: English. Knowledge of additional languages preferred.
EXPECTED COMPETENCIES
➤ To maintain a positive attitude at work, try to concentrate on the aspects of your job that you enjoy, push yourself to do more.
➤ Be self-motivated and have a natural inclination to complete your work and do it effectively.
➤ The ability to complete tasks without being prompted, reminded, or managed, i.e. the ability to indicate self-management.
➤ Language fluency
➤ Convincing skills
➤ Proactive approach
➤ Written and verbal communication skills
➤ Flexibility
➤ Word processing skills
➤ Calendaring skills
➤ Presentation skills
➤ Administrative writing and reporting skills
➤ Decision-Making skills
➤ Positive attitude
➤ Ready to work in shifts
➤ Teamwork
➤ Problem-Solving skills
JOB DESCRIPTION
1. Supervision & Monitoring
➤ Plan and Perform HR functions and activities
➤ Execute HR projects like, compensation plans and revisions
➤ Monitor adherence to internal policies and legal standards
➤ Deal with grievances and violations invoking disciplinary action when required
➤ Bridge management and employee relations by addressing demands, grievances or other issues
➤ Ensure all the employees of the organization are working as per the Standard Operating Procedures (SOP) of their respective departments.
➤ Provide current and prospective employees with information about policies, job duties, working conditions, salaries, opportunities for promotion and employee benefits.
2. Strategic Planning
➤ Prepare Human Resource Complete Process, HRIS Plans, Human Resource Manuals, Presentations, etc.
➤ Anticipate and resolve litigation risks
➤ Reviewing staff salaries and incentives
➤ Implement functional HRMS and internal databases across all departments and locations
➤ Report to senior management by analyzing data and using HR metrics
➤ Develop and implement HR strategies and initiatives aligned with the overall business strategy
➤ Support current and future business needs through the development, engagement, motivation and preservation of human capital
➤ Coordinating with the Accounts Manager, during annual appraisal, for planning and implementing salary increments & grades
3. Team Management
➤ Serve as the point of contact for employment relations and communicate with labour unions
➤ Nurture a positive working environment
➤ Ensure legal compliance throughout human resource management
➤ Help in making the employees accept new changes in the organization.
4. Appraisals & Payouts
➤ Oversee and manage a performance appraisal system that drives high performance
➤ Maintain pay plan and benefits program
5. Recruitment
➤ Planning and executing the recruitment strategy to meet the staffing requirements of the company.
➤ Supporting and Conducting the entire recruitment and selection process
➤ Completing pre-recruitment formalities like shortlisting the employees, collection of the employees’ resume & documents
➤ Completing post recruitment formalities Joining Letter Distribution, get the bond signed from the employee (if applicable), Address verification, etc
➤ For recruitment of Managers and Heads, must conduct the 1st Round pass the selected candidates to HR Manager or assigned seniors.
➤ Update new employees’ details in HR Software.
6. Exit Process
➤ Maintain proper documentation of employees who are leaving
➤ Check if Exit formalities are performed in the required manner
➤ Check F&F Settlement before releasing it to employees
➤ Conduct exit interviews to identify reasons for employee termination & counsel the employee to continue (if the Employee Performance is good)
7. Training & Development
➤ Assess training needs to apply and monitor training programs
➤ Preparing quarterly training plan and training calendar
➤ Ensure training needs are fulfilled on time-to-time basis as required by the organization
➤ Tie-Ups with various organizations for Staff Welfare
Note: Above job description is subject to change as per management’s discretion
Role : IT HEAD
PRE-REQUISITES
➤ Qualification: Bachelor’s in information technology (IT) or Computer science. Master’s degree in Business Management & Related Technical field would be preferred.
➤ Experience: 7+years’ proven work experience as an IT manager. At least 2 years’ experience as an IT head
➤ Languages: English
EXPECTED COMPETENCIES
➤ To maintain a positive attitude at work, try to concentrate on the aspects of your job that you enjoy, push yourself to do more.
➤ Be self-motivated and have a natural inclination to complete your work and do it effectively.
➤ The ability to complete tasks without being prompted, reminded, or managed, i.e. the ability to indicate self-management.
➤ IT Architecture
➤ Cloud Services
➤ Supervisory Skills
➤ Excellent communication and people skills
➤ Technology Operations
➤ Strong motivational skills
➤ Planning and organizational skills
➤ The ability to multi-task
➤ Team management
➤ Organizational skills
➤ Time management
➤ Communication skills
➤ Decision Making skills
➤ Positive attitude
JOB DESCRIPTION
Focus Area:
➤ To develop a full understanding of the IT requirements of the organization and implement infrastructure solutions that meet IT service and strategic objectives.
➤ To manage security and disaster recovery in relation to IT infrastructure, Information security and Application Development
1. IT Operations
➤ Identify the technology needs of all departments, implement, and provide technology solutions and support required.
➤ Establish IT policies, standards, practices, and security measures to ensure effective and consistent information processing and to ensure the integrity and reliability of the information, communications, and office systems.
➤ Identify, negotiate and procure all equipment required to meet the IT needs of the company.
➤ Management of costs within budgets as per agreements allocation.
➤ Conduct IT Audits and analyze reports
➤ Ensures compliance with all regulatory requirements from an IT perspective.
➤ Update the overall IT infrastructure of the company
➤ Ensure that the customer experience is not affected by technology glitches or shortcomings
➤ Keep track of new IT services, set objectives, make plans, and ensure the implementation of the new system according to the deadlines set
➤ In case of a major glitch, it must be personally taken on priority and resolved
➤ Keep track of new upcoming technologies, analyze the scope of implementation, budget and implement the same
➤ Regular competitor analyses in terms of performance features, IT infrastructure, and make gap analyses along with a roadmap to overcome the gap. Present it to the management and implement the approved changes
➤ Ensure required hardware and software upgradation across the organization
➤ Ensure timely maintenance of IT hardware
➤ Ensure regular data back up across the organization as per the defined frequency
➤ conduct a regular audit of the data backup, hardware equipment and software in order to assess whether they are operating as required.For Example, if there is a customer request form on the website which collects data and stores it in the back end then you have to ensure whether this system is functioning properly
➤ Plan and ensure how automation can be increased across the organization
2. Management
➤ Provide thought leadership in the team to maximize their potential and abilities
➤ Provide technical guidance for overall architecture and design to develop and implement high-quality software systems.
➤ Responsible for defining and implementing processes and KPIs to track the performance and productivity of the team
➤ Approve final product before launch.
Note: Above job description is subject to change as per management’s discretion
Role : MANAGER ACCOUNTANT
PRE-REQUISITES
➤ Qualification: Master’s degree in Finance, Accounting or Economics
➤ Experience: 4+years’ proven work experience in finance department
➤ Languages: English (Mandatory)
EXPECTED COMPETENCIES
➤ To maintain a positive attitude at work, try to concentrate on the aspects of your job that you enjoy, push yourself to do more.
➤ Be self-motivated and have a natural inclination to complete your work and do it effectively.
➤ The ability to complete tasks without being prompted, reminded, or managed, i.e. the ability to indicate self-management.
➤ Financial Reporting Knowledge
➤ Accounting Knowledge
➤ Journal & Ledger
➤ Financial Statements
➤ Supervisory Skills
➤ Convincing skills
➤ Strong motivational skills
➤ Planning and organizational skills
➤ The ability to multi-task
➤ Data management
➤ Organizational skills
➤ Time-management
➤ Communication skills
➤ Decision Making skills
➤ Positive attitude
➤ Excellent communication and people skills
JOB DESCRIPTION
1. Financial Management
➤ Ensure all processes relating to budgets and consolidation, financial forecasting, and reporting conducted across the business
➤ Compile financial reports, conducts financial information analyses & present them to the head finance officer.
➤ Preparation of a timely budget, financial forecast, and analysis, which is used to create the business’s overall strategic and operational objectives
2. Strategy
➤ Review, monitor and manage budgets
➤ Offer insights and counsel relating to growth, strategic planning, and financial leadership
➤ Develop financial and tax strategies of budget processes and capital requests in collaboration with head finance officer
➤ Development of performance measures that are in support of the business’s financial goals and the business’s overall strategic direction
➤ Implement & consistently upgrade analytics BI Dashboards for the management to take strategic decisions
3. Financial Strategy/Modeling
➤ Meet accounting operational standards by contributing financial information to strategic plans and reviews
➤ Prepare monthly and quarterly accountings.
➤ Analyze financial statements to ensure accuracy and compliance with generally accepted accounting practices
➤ Identify potential cash flow problems and financial irregularities
➤ Accurately prepare tax returns and ensure that company taxes are paid in a timely manner
➤ Perform reconciliations of general ledger accounts
4. Liaising with Department Heads
➤ Liaising with department heads to ensure that each department remains within budget
➤ Provide regular updates to the management regarding company finances
➤ Ensure that the company maintains compliance with accounting legislation
➤ Work closely with Finance VP in selecting Vendors who will be profitable for the compa
5. Confidentiality
➤ Protect organization's value by keeping information confidential
➤ Maintains financial security by adhering to internal controls
Note: Above job description is subject to change as per management’s discretion
Role : PROGRAMMER
PRE-REQUISITES
➤ Qualification: Bachelor's degree with a specialization in Computer science, information technology
➤ Experience: Overall 3+ years’ experience in Programming
➤ Languages: English
EXPECTED COMPETENCIES
➤ To maintain a positive attitude at work, try to concentrate on the aspects of your job that you enjoy, push yourself to do more.
➤ Be self-motivated and have a natural inclination to complete your work and do it effectively.
➤ The ability to complete tasks without being prompted, reminded, or managed, i.e. the ability to indicate self-management.
➤ Programming skills & Knowledge
➤ Ability to analyse information
➤ Understanding software requirements
➤ Deadline oriented
➤ Software testing
➤ Software debugging expertise
➤ Knowledge of software design
➤ Problem-Solving skills
➤ Team Player
➤ Cloud Services
➤ Time management
➤ Communication and interpersonal skills
➤ Good project- coordination
JOB DESCRIPTION
Key Focus Areas:
➤ Developing information systems by designing, developing, and installing innovative and scalable software solutions
➤ Following the entire software development lifecycle and providing support from start to finish
➤ Analyzing user requirements
➤ Detecting and analyzing problematic areas
➤ Collaborating closely with Project Managers, UX designers, developers, and Systems Analysts
➤ Writing code and performing tests to ensure compatibility and stability
➤ Refining, fixing, and rewriting code if necessary
➤ Creating precise technical specifications
➤ strong software development skills, coding, debugging, and implementing new and existing products.
➤ Develop quality software and web applications, understand the objective and end-user requirements
➤ Analyse and maintain existing software applications.
➤ Discover and fix programming bugs.
➤ Handle assigned projects and tasks independently
➤ Good knowledge of operating systems Windows, Linux, Android, IOS
➤ Contribute to project planning and execution.
Note: Above job description is subject to change as per management’s discretion
Role : SALES HEAD
PRE-REQUISITES
➤ Qualification: Graduate in any specialization
➤ Experience: 5 years’ experience as sales manager, Minimum 2 years in vendor sales management
➤ Languages: Proficiency in English
EXPECTED COMPETENCIES
➤ To maintain a positive attitude at work, try to concentrate on the aspects of your job that you enjoy, push yourself to do more.
➤ Be self-motivated and have a natural inclination to complete your work and do it effectively.
➤ The ability to complete tasks without being prompted, reminded, or managed, i.e. the ability to indicate self-management.
➤ Excellent communication and people skills
➤ Convincing skills
➤ Strong motivational skills
➤ Planning and organizational skills
➤ The ability to multi-task
➤ Proactive approach
➤ Knowledge of geographical area and traffic
➤ Communication skills
➤ Decision-Making skills
➤ Positive attitude
➤ Sales principal
➤ Leadership skills
➤ Sales Target setting
JOB DESCRIPTION
1. Core Responsibilities
➤ You will be responsible for maximizing sales team potential, crafting sales plans
➤ Propose sales plan to the management and take required approvals.
➤ Ensure all the processes that are laid down, are followed
➤ Improve Sales processes on ongoing basis after analysis bottlenecks in the processes
➤ Ensure that the Cluster Managers are adequately staffed and trained to deliver an efficient service to the company
➤ Handle important leads / difficult leads directly
➤ Perform (weekly, quarterly, monthly) quality checks by listening to customer care call recordings for lead generation and by watching cluster manager web meeting recordings. (give quality score)
➤ Create and update vendor onboarding plans from time to time as required in coordination with the eCommerce team.
➤ Get data from the e-commerce team about fast-moving products, to bring on board more vendors selling that product.
➤ Understand trending products on social media & bring vendors selling these latest products on board.
➤ Provide targets to cluster managers.
➤ Review qualified leads and assign them to the respective cluster managers
➤ Conduct quality checks for lost deals
2. Analytics
➤ Developing plans for daily activities and lead generation
➤ Completing weekly and monthly forecasting and pipeline reporting
➤ Accurately forecasting sales figures and projections
➤ Creating and maintaining a vendor pipeline, hitting quota goals on a quarterly basis
Note: Above job description is subject to change as per management’s discretion
Role : WEB DEVELOPER
PRE-REQUISITES
➤ Qualification: Bachelor's degree with a specialization in Computer science, information technology
➤ Experience: Overall 2+ years’ experience in IT
➤ Languages: English (Mandatory)
EXPECTED COMPETENCIES
➤ To maintain a positive attitude at work, try to concentrate on the aspects of your job that you enjoy, push yourself to do more.
➤ Be self-motivated and have a natural inclination to complete your work and do it effectively.
➤ The ability to complete tasks without being prompted, reminded, or managed, i.e. the ability to indicate self-management.
➤ Team leader
➤ Executing sop
➤ Multi-tasking
➤ Supervisory skills
➤ Deadline oriented
➤ Problem-solving
➤ Programming skills & Knowledge
➤ Ability to analyze information
➤ Understanding software requirements
➤ Deadline oriented
➤ Website testing
➤ Website debugging expertise
➤ Understanding Website requirements
JOB DESCRIPTION
Key Focus Areas:
➤ Enhance the end-user experience on the website/mobile application
➤ Responsible for writing server-side web application logic.
➤ Write well designed, testable, efficient code using best software development practices
➤ Integrate data from various back-end services and databases
➤ Gather and refine specifications and requirements based on technical needs
➤ Be responsible for maintaining, expanding, and scaling the website
➤ Implement UI, cross-browser compatibility, general web functions and standards in the website, wherever required
➤ Plan and deliver software platforms used across multiple products and organizational units
➤ Troubleshoot and test core product software to ensure strong optimization
➤ Contribute to all phases of the development lifecycle
➤ Work on backend components, connect the application with third-party web services and support.
➤ Independently do an analysis of functionality, understand the requirements and estimate budgets for the assigned tasks.
➤ Work with the development team and provide regular status updates.
➤ Understand the user interface and the user experience, develop a UI/UX strategy document and implement the requirements
➤ Regular competitor analyses in terms of performance, features, IT infrastructure, and make a gap analysis along with a roadmap to overcome the gap. Present it to the management and implement the approved changes
Note: Above job description is subject to change as per management’s discretion
