Shipping policy

Note: British D'sire is a marketplace. All shipping is handled by independent sellers - we don't charge or manage deliveries directly.

Shipping Overview

Each seller sets their own shipping methods and prices:

  • Some offer free UK delivery on select items
  • Costs vary by product size, weight and seller location
  • Always check product page details before ordering

Delivery Options & Prices

Service Delivery Time Price Range Best For
Express Delivery 1-2 business days £4.99 - £8.99 Urgent orders
Standard Delivery 3-5 business days £2.99 - £4.98 (or free) Most purchases

FAQs

1. Why do delivery costs vary between sellers?

Sellers have different courier contracts and product handling costs. Larger/heavier items typically cost more to ship.

2. How can I get free delivery on British D'sire?

Look for the "Free Delivery" badge on product pages. Many sellers offer free standard shipping on orders.

3. My package hasn't arrived - what should I do?

Contact us immediately at support@britishdsire.com with your order number. We'll liaise with the seller and courier.

4. Can I change the delivery address after ordering?

Contact us within 1 hour of ordering. Once shipped, address changes depend on the courier's policy.

5. Who do I contact about damaged items?

Email us within 48 hours of delivery with photos. We'll coordinate with the seller for replacement/refund.

6. Why is express delivery more expensive?

Couriers charge premium rates for priority handling and faster transit times.

7. Do you ship to Northern Ireland?

Most sellers do, but additional fees may apply. Check product page details before ordering.

8. How are delivery times calculated?

From dispatch date (not order date). Sellers typically process within 1-2 business days.

9. Can I collect my order directly?

Some sellers offer local collection. Look for "Click & Collect" options at checkout.

10. What couriers do sellers use?

Most use Royal Mail, Evri, DPD or DHL. Your tracking email will specify the courier.

Need Help With Delivery?

We'll handle all communication with sellers on your behalf.

📧 Email: support@britishdsire.com

📞 Phone: +447500587375

⏰ Hours: Mon-Fri 9AM–5PM GMT